Discovery Home & Health

Hi there, I promise we are taking this seriously and we have reported it. As I explained previously we don't host the forums they sit on a 3rd party server. This is why the ads continue to work as they are not on the same server.

I totally appreciate how frustrating this is and no amount of tech speak will change that but I will continue to chase this until I get some sort of explanation, and a result!

Hi, I got an update from the 3rd party company. This is what they said:

"On the 10th of this month we rebuilt and upgraded your server and its software. Since that time we haven't noticed any performance issues. This isn't to say that they do not occur, but we've not had many notifications though our monitoring system.

Could you ask the folks to note the times these occur so that we can try to correlate what they are experiencing with what the servlet is
logging? Maybe there is something that we can find that will point to an answer for what your users are experiencing."

So if you could please note the time and date that the site crashes each time and let us know we can feed back to them and hopefully help them get to the bottom of the problem.

Certainly will do and let you know. thanks

8.21pm UK time

Forum homepage took over 3 minutes to load up. Adverts were there immediately. Thismight sound petty but it's annoying when other websites load within 2-3 seconds.

Kate
xxxx

09.25 today - Service Temporarily Unavailable.

1.01pm uk time

Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
--------------------------------------------------------------------------------

Apache/1.3.34 Server at community.homeandhealthtv.co.uk Port 80


1.07pm

Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
--------------------------------------------------------------------------------

Apache/1.3.34 Server at community.homeandhealthtv.co.uk Port 80


1.13pm

Forum took just over 2 minutes to load.

Thanks, please continue to note the crashes for another few days as we want to be able to present the 3rd party with a good list to back up our complaint.

Thanks again

Crashed again at 19.54 today, same message as before.

22.30 for about 5 minutes

08.22 usual problem, for about 8 mins.

08:16 for about 10mins, same problem and message...service temporarily unavailable sue to maintenance downtime,etc

Ems x

Happened again at 12.12pm.

same again at 19:16 lol

Ems x

This was a new one tonight.

HTTP status 404 -/eve/forums status report. The requested resource (/eve/forums) is not available.

Apache Tomcat/5.5.17

This was 21.38 today

I know it really seems like i am keeping on, but its getting beyond a joke now. We are either being thrown out of the site or just cant get in it or when you do get in, you try to post and nothing happens and you loose it all.