Discovery Home & Health

Dear Moderators, i have been made aware by a number of members that they are unable to access the site at all, i dont know whats going on but its quiet enough here already without the regulars being unable to get in.....any ideas on whats going on would be appreciated.

Hi oldmummy & all users

Thank you for bringing this to our attention

I have informed the Tech Team of the problem and they are currently working on solving it

We apolgise for any & all distress that this is causing and hope to have this problem remedied asap

Kindest regards

Hi Again

The Tech Team have kindly requested more information on this problem

They would like to know what exactly is preventing the user from accessing the site?

Is it that they cannot see the site itself, or is it that they cannot login via the user authentication??

Relevant screenshots would be enormously helpful if at all possible

If you could be extra vigilant over the week-end and perhaps find out this information from friends who can't get onto the site, we'll be far better placed to have this problem solved

Happy Valentines to you all!

I know some people are suffering from the site being very slow to enter and use, it keeps jumping so that when you try to click on something you end up going into something completely different. I think the worst thing is how slow it is and i am sure it has gone so quiet because people are just giving up. I have also had problems even getting into the site in the first place, either brings up a thing about it not being available or just that nothing happens at all.

I am having problems now. All yesterday evening and part of the day before it wont let me log in. I can get into the weightloss forum to look but when i go to log in it will take me to the page but wont let me actually type anything in so i cant log on at all. Any ideas please?

Also, we normally having weightloss trackers which we copy the BB code and post it on our profiles but i notice there is no where to post it on the profile anymore, why has this changed? and can you do anything about it please.

Hi oldmummy and thanks for your patience as we try to sort this all out. It really is causing us all tremendous amounts of problems - even I had trouble all day yesterday trying to access the Discovery Channel forums!

Please leave it with me and rest assured that we are doing all we can and sincerely hope to have it all rectifed soonest.

Kind regards

Hi All

We've spent the entire day trying to reproduce your issues, however we haven't been successful at all!

I completely understand how very frustrating this is for all of you and how you're at wits' end, quite probably not bothering to logon at all anymore

However I beseech you all to continue to persevere and can presently only offer you our sincere apologies

It would be extremely helpful if you could post the answers to these following questions (on this thread) the next time any of you experience the problem again;

Date and Time of Error
Exact Error Message Recieved
Internet Browser Type
Internet Browser Verison
Action Performed or Page Loading During Error

Thank you very much & our apologies once again

More than happy to do so as long as i am actually able to log-in in the first place. I have tried since 7.06pm to log in thru AOL Version 9 and it wont let me log in at all. It has ghost writing next to the login in which says

Home
TV Guide
Explore Discovery
Games
Video
Forums
A-Z

You can not physically log in. Now i have tried thru Windows Internet Explorer and i am able to log in. Dont know if this helps or not.

I printed off the message i got yesterday evening, but sorry i didnt note the time. Anyway it said@

javax.ServletException: Unable to validate ProxyTicketValidator and then loads of other stuff, if you want me to type it all out i will.

Right the next problem is with internet explorer, when trying to go into a thread it takes you into a completely different one. Whilst typing this it suddenly showed everything i typed in twice??????? It isnt showing any errors so i cant tell you whats happening other than the fact it doesnt take you into what you are clicking on.

Hi Karen

Thank you so much for persevering - I'm glad to report that we are closing in on the problem..

The error message capture by yourself has been the greatest lead. If you could kindly send us the complete message, that would be invaluable for us

Also you had mentioned that on clicking certain links you are then directed to a different location on the forums than expected. It would be incredibly helpful to us if you could indicate which actual link you click on and then which exact URL you are taken to

Slowly but surely we are getting there, and none of this would be at all possible without your sole help & efforts - for which we are exceedingly grateful

Thank you very much Karen

Kindest regards

ok here goes,

java.servlet.ServletException:Unable to validate ProxyTicketValidator [[edu.yale.its.tp.cas.client.ProxyTicketValidator proxyList=[nu;edu.yale.its.tp.cas.client.filter.CASFilter.dpFilter(CASFilter.java:395)

root cause

edu.yule.its.tp.cas.client.CASAuthenticationException: Unable to validate ProxyTicketValidator [[edu.yale.its.tp.cas.client.ProxyTicket

edu.yale.its.tp.cas.client.CASReceipt.getReceipt (CASReceipt.java:53)
edu.yale.its.tp.cas.client.filter.CASFilter.getAuthenticatedUser(CASFilter.java:482)
edu.yale.its.tp.cas.client.filter.CASFilter.doFilter(CASFilter.java:387)

This was an Apache Tomcat/5.5.20 - Error Report

With regard to clicking on the links, it was within the weightloss forum and where we just click on the last persons post to see it, it would bring up the post on whichever thread was above it. This also happened going from the forum list into the weightloss forum. Hope that makes sense, i know what i mean!!

Karen

Hi Karen

You are not only a Star but a Godsend too!

Thank you so much for your help, our Tech Team is now on this full-throttle (thanks to you), and they've asked me to inform you that they may just email you if they have any other specifically related questions

This could be of great benefit as it would now greatly increase the response times for our communications with you

Once again thank you and have a great week-end

Kindest

Thats fine, they can email or personal message me on the forum, whichever is easiest. Glad to have been of help. The problems have been here so long now that it would be great to get it sorted and perhaps more people will come join in too cause they can actually access the site.

Karen

Its just taken me about 15 mins to log in. I am using Internet Explorer and this is the latest error message....i warn you its a long one.

org.springframework.webflow.execution.repository.NoSuchFlowExecutionException: No flow execution could be found with key '_cF4C53CF3-D6
org.springframework.webflow.execution.repository.support.AbstractConversationFlowExecutionRepository.getConversation(AbstractCo)
org.springframework.webflow.execution.repository.support.AbstractConversationFlowExecutionRepository.getLock(AbstractConversation)
org.springframework.webflow.executor.FlowExecutorImpl.resume(FlowExecutorImpl.java:217)
org.springframework.webflow.executor.support.FlowRequestHandler.handleFlowRequest(FlowRequestHandler.java:111)
org.springframework.webflow.executor.mvc.FlowController.handleRequest(AbstractController.java:165)
org.springframework.web.servlet.mvc.AbstractController.handleRequest(AbstractController.java:153)
org.springframework.web.mvc.SimpleControllerHandlerAdapter.handle(SingleControllerHandlerAdapter.java:48)
org.springframework.web.servlet.DispatcherServlet.doDispatch(DisptcherServlet.java:875)
org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServelt.java:809)
org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworksServlet.java:571)
org.springframework.web.servlet.FrameworkServlet.doPost(FrameworkServlet.java:511)
javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
org.jasig.cas.web.init.SafeDisptacherServlet.service(SafeDeispatcherServlet.java:115)
org.inspektr.common.web.ClientInfoThreadLocalFilter.doFilterInternal(ClientInfoThreadLocalFilter.java:48)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)
org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:96)
org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:76)

Thats Apache Tomcat/5.5.20 - Error Report
at 0900 today.